With well over 30 years in the office supplies industry Phil Rusling decided the business supplies marketplace needed a fresh new face – with simplicity at its heart. The We Know Office concept was born.

We Know Office has set out create a new experience in business supplies procurement – incorporating We Know Office’s core values of simplicity, value and integrity every step of the way.

Opening an Account

If you’re a business and would like a credit account then you should complete a credit account application form online or by downloading a copy. If you want to shop online now, please register at the shop.

We process credit account applications on the same working day where possible, and send you a welcome email when your account is open. We perform checks with credit reference agencies. Please call us if you would like to check on the status of your application.

Pricing

Let’s face it – retail pricing isn’t great. That’s why every We Know Office customer receives a healthy retail discount from the get go on the overwhelming majority of our catalogue.

We specialise in competitive contract pricing. This is an agreed, special rate for the items you buy the most, and (importantly) spend the most on. We save businesses a fortune each year, and we’d love to help you do the same. Are we happy to place cost on the table? You bet we are in confidence.

Ordering

When you register for a credit account with We Know Office we’ll automatically enable you for online ordering. You can also register directly at any time. There is no limit to the number of users that can use your account and you can set up cost and departmental restrictions, approval processes and unlimited cost centres and delivery sites.

Once you’re logged in there are some handy features available to help save time and money. Order pads save time with frequent or repeat orders, and seeing all of your contract items in one place is great for making sure you’re buying the best-priced product.

Cancellation

The Buyer may cancel an Order for Facilities Supplies Products at any time prior to dispatch. Once the Facilities Supplies Products have been dispatched any cancellation shall be treated as a product that is no longer required and the items will be collected and credited accordingly. If you wish to cancel an order you can do this before an item has been dispatched and you need to contact 01293 223223 or email info@weknowoffice.co and we will do our best to get this sorted.

Delivery

Our standard delivery charge is a flat £8.09 + vat*.  We offer free delivery to accounts but this is subject to account and order size, and by separate negotiation.  Please ask your account manager for details.  All items in stock are shipped on a standard next-day service with UPS direct from our national distribution centres. If you have been provided with a tracking number you can track your delivery here.

* Applies to the vast majority of orders apart from some bulky items (£15) and all furniture (£20).

Delivery Shortages

If the quantity of Goods delivered is more than ordered by the Buyer, the Buyer shall not be entitled to reject the delivery, but the Seller will collect such excess Goods from the Buyer’s premises (or from such address as is reasonably specified by the Buyer) if the Buyer notifies the Seller within the time limits seen below.

If the quantity of the Goods delivered is less than that agreed by the Seller and the Buyer, the Buyer shall not be entitled to reject the delivery, but shall be entitled only to further delivery of Goods, to make up the deficiency.

The Buyer shall however have no entitlement whatsoever in respect of such non-delivery/over-delivery/short-delivery:

(a) unless such claim is made e-mail or by telephone to our office contact details.

(b)  the close of business on the first Working Day following the day of purported delivery if the delivery is made to premises occupied by the Buyer.

Refunds & Returns

The Seller will only consider any claim by the Buyer for a return if the provisions of this Returns Policy are complied with and:

1. The items to be returned are in their original inner and outer packaging and none of the packaging shall have been written upon, taped or had permanent labels attached;
2. The items to be returned are in otherwise satisfactory and merchantable condition and may be re-sold at the price that would have been paid by the Buyer;

The Seller is entitled to charge the Buyer for the cost of collecting the Goods no longer required, and / or for any carriage costs that it may incur for accepting the return of such Goods.

If the Buyer returns the Goods within 1 – 8 Working Days from the date of delivery then the Seller reserves the right to charge a restocking fee.

If the Buyer returns the Goods within 8 – 15 Working Days from the date of delivery then the Seller shall charge the Buyer a 25% restocking fee.

If a return is accepted a credit note will be issued in the sum of that part of the purchase price paid in respect of the Goods returned in a satisfactory condition. These Credits are applied monthly.

Please contact us either by email orders@weknowoffice.co or call 01293 223223 with your order number and we will arrange this for you.